[Felgo User]

I can’t login qt after installation.
The error message is “Internal Error! Please contact support!”.

Thank you!

[Lorenz]

Hi,

We just sent you an e-mail with detailed instructions.

Best,

Lorenz

[Behrooz]

i also have this problem  and my email is razzaghi.b@gmail.com

[Lorenz]

Hi Behrooz,

Please send us a separate support request via e-mail.

Is it possible that you registered with two different E-Mail adresses?

All the best,

Lorenz

[Behrooz]

thanks i’m  going to log in with  other email

[Lorenz]

Hi,

Please let me know if that worked or you need any further assistance.

Cheers,

Lorenz

[Felgo User]

I also find this problem. Now how can I sand a email for this problem?

[Behrooz]

Lorenz said:

Hi,

Please let me know if that worked or you need any further assistance.

Cheers,

Lorenz

with second email it’s working

[Felgo User]

hi! i tried by two email. but can’t log in after qt isntallation.The error message is “Internal Error! Please contact support!”.

i need further assistence quickly

[AlexFelgo Team]

Hi,

We currently don’t see any failed attempts on our backend, can you make sure that our IDE can access the Internet (not blocked by a firewall on your system)? After that, can you please try another login and let us know the exact date and time when you tried logging in so that we can have another look in our logs?

Thanks,

Alex from Felgo

[Felgo User]

This is also happening to me.  I can login to the site just fine, but when I launch Qt Creator, it says “Internal Error! Please contact support!”

Not exactly the greatest first impression…

[Lorenz]

Hi,

We don’t see any failed login attempts from your account in our server logs, so it seems like they are not arriving on our side.

Are you using a proxy server? If yes, please try to log in via Maintenance Tool as described in this thread https://felgo.com/developers/forums/t/proxy-settings#post-15869

If that does not work, please send us an e-mail to support@felgo.com.

Best,

Lorenz

[Kool]

Unfortunately I’m suffering from this problem, too. I’ve tried to log in many times at around 10:20a.m – 10:40a.m (BST), 22/04/2017.

QtCreator is allowed through the firewall, but I see the same error as the others above: “Internal Error! Please contact support!”. I’ve tried two email addresses and reinstalling the VPlay SDK.

Any help would be appreciated.

[GüntherFelgo Team]

Hi Kool,

I followed up with you in to the email you sent to our support!

Cheers,
GT