[Isak]

Hello,

I tried to install update on Felgo today, and cant complete the update repeateadly  get this error. Error during installation process (vplayengine.2.tools) and after that the install gets corrupt and i need to reinstall Felgo.

What do i need to do?

https://s23.postimg.org/8t7qoal8r/Sk_rmklipp.png

/Isak

[Marcin]

Hi Isak,
Sorry if this sounds silly but … could you double check that you have enough space on a disk?
I got something similar when I didn’t have enough space so the app couldn’t unpack/install packages.
For me the case was that during installation the disk was running out of space.
Despite the error didn’t include any info about not enough space that was the issue.

Marcin

[Isak]

senkal said:

Hi Isak,
Sorry if this sounds silly but … could you double check that you have enough space on a disk?
I got something similar when I didn’t have enough space so the app couldn’t unpack/install packages.
For me the case was that during installation the disk was running out of space.
Despite the error didn’t include any info about not enough space that was the issue.

Marcin

Hello Marcin,

 

I have plenty of space so dont think thats what wrong for me.

 

/Isak

[AlexFelgo Team]

Hello Isak,

we are currently having a look into log files, I will keep you updated on that!

Cheers,

Alex

[AlexFelgo Team]

Hi Isak,

Can you please give it another try?

Thanks,

Alex

[Isak]

AlexAlexAlex said:

Hi Isak,

Can you please give it another try?

Thanks,

Alex

Hello Alex,

 

I tried again, but i got the same answer i tried to ignore the errors and all these encountered:

 

vplayengine.2.samplelauncher
vplayeningen.2.tools
qt.tools.qtcreator
qt.58.win32_minigw53

 

After it was done i tried to start qtcreator and i wasnt expected it to work with all those error and it didint it started and when frooze.

 

Do you want me to do something else?

 

Thanks

 

Isak

[Isak]

Hello,

 

Any progress in this yet?

 

Thanks

 

Isak

[AlexFelgo Team]

Hi Isak,

Yes, we unfortunately do not see any errors in our logifles, as a test, can you please start the maintenance tool from the command line, adding the “–verbose” parameter to it, i.e.

MaintenanceTool.exe --verbose

and send us the resulting log output to support@felgo.com ?

Many thanks,

Alex

PS: As another option, you can also try to download our latest installer from https://felgo.com/download/ and give an installation from scratch a try.

[Isak]

AlexAlexAlex said:

Hi Isak,

Yes, we unfortunately do not see any errors in our logifles, as a test, can you please start the maintenance tool from the command line, adding the “–verbose” parameter to it, i.e.

MaintenanceTool.exe --verbose

and send us the resulting log output to support@felgo.com ?

Many thanks,

Alex

PS: As another option, you can also try to download our latest installer from https://felgo.com/download/ and give an installation from scratch a try.

Hello Alex,

 

I have now sent you guys the log, to me it looked like it was problem when trying to create shortcuts, can it be that i need to be administrator?

 

/Isak