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OverviewFelgo Installation › Error during installation process (vplayengine.2.tools)

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  • #15829

    Isak

    Hello,

    I tried to install update on Felgo today, and cant complete the update repeateadly  get this error. Error during installation process (vplayengine.2.tools) and after that the install gets corrupt and i need to reinstall Felgo.

    What do i need to do?

    https://s23.postimg.org/8t7qoal8r/Sk_rmklipp.png

    /Isak

    #15830

    Marcin

    Hi Isak,
    Sorry if this sounds silly but … could you double check that you have enough space on a disk?
    I got something similar when I didn’t have enough space so the app couldn’t unpack/install packages.
    For me the case was that during installation the disk was running out of space.
    Despite the error didn’t include any info about not enough space that was the issue.

    Marcin

    #15833

    Isak

    senkal said:

    Hi Isak,
    Sorry if this sounds silly but … could you double check that you have enough space on a disk?
    I got something similar when I didn’t have enough space so the app couldn’t unpack/install packages.
    For me the case was that during installation the disk was running out of space.
    Despite the error didn’t include any info about not enough space that was the issue.

    Marcin

    Hello Marcin,

     

    I have plenty of space so dont think thats what wrong for me.

     

    /Isak

    #15834

    Alex
    Felgo Team

    Hello Isak,

    we are currently having a look into log files, I will keep you updated on that!

    Cheers,

    Alex

    #15838

    Alex
    Felgo Team

    Hi Isak,

    Can you please give it another try?

    Thanks,

    Alex

    #15840

    Isak

    AlexAlexAlex said:

    Hi Isak,

    Can you please give it another try?

    Thanks,

    Alex

    Hello Alex,

     

    I tried again, but i got the same answer i tried to ignore the errors and all these encountered:

     

    vplayengine.2.samplelauncher
    vplayeningen.2.tools
    qt.tools.qtcreator
    qt.58.win32_minigw53

     

    After it was done i tried to start qtcreator and i wasnt expected it to work with all those error and it didint it started and when frooze.

     

    Do you want me to do something else?

     

    Thanks

     

    Isak

    #15846

    Isak

    Hello,

     

    Any progress in this yet?

     

    Thanks

     

    Isak

    #15847

    Alex
    Felgo Team

    Hi Isak,

    Yes, we unfortunately do not see any errors in our logifles, as a test, can you please start the maintenance tool from the command line, adding the “–verbose” parameter to it, i.e.

    MaintenanceTool.exe --verbose

    and send us the resulting log output to support@felgo.com ?

    Many thanks,

    Alex

    PS: As another option, you can also try to download our latest installer from https://felgo.com/download/ and give an installation from scratch a try.

    #15872

    Isak

    AlexAlexAlex said:

    Hi Isak,

    Yes, we unfortunately do not see any errors in our logifles, as a test, can you please start the maintenance tool from the command line, adding the “–verbose” parameter to it, i.e.

    MaintenanceTool.exe --verbose

    and send us the resulting log output to support@felgo.com ?

    Many thanks,

    Alex

    PS: As another option, you can also try to download our latest installer from https://felgo.com/download/ and give an installation from scratch a try.

    Hello Alex,

     

    I have now sent you guys the log, to me it looked like it was problem when trying to create shortcuts, can it be that i need to be administrator?

     

    /Isak

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