Cant install "Examples and Demos" package

Tagged: download, error, hash, installation, package, temporary

Viewing 15 posts - 1 through 15 (of 29 total)

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April 19, 2013 at 06:29 #4743

aero356

Every time I try to download this package it stops and show the following message “Hash verification while downloading failed. This is a temporary error, please retry”. But the download failed several times already. Can I get the package from other source?

April 19, 2013 at 08:31 #4744

Alex
Felgo Team

HI,

sorry for this, we found a possible problem in our log files, could you please give it another try?

Thanks,

Alex

April 19, 2013 at 16:43 #4753

aero356

Thanks for the reply but it didn’t work.

April 19, 2013 at 16:55 #4754

Alex
Felgo Team

Could you please tell us on which platform (Windows, Mac OS X, Linux) are you trying to install Felgo SDK?

Thanks,

Alex

April 20, 2013 at 17:40 #4755

aero356

Windows 7 Professional Service Pack 1

April 22, 2013 at 18:23 #4759

Alex
Felgo Team

Hi,

just one more question (as we can’t reproduce the problem until now): The installer comes in a zip file bundled with two libraries. Did you extract the zip and tried to install Felgo or have you tried it without extracting it first?

Cheers,

Alex

April 22, 2013 at 19:31 #4761

aero356

I extracted the zip before installing.

April 24, 2013 at 17:22 #4769

Alex
Felgo Team

Hi,

seems to be a strange issue as we can’t reproduce the error here on our machines. We however released a new version of v-Play Installer in the last couple of days, it would be great if you could download the latest installer ( https://felgo.com/download/ ) and this one a try.

Thanks,

Alex

April 26, 2013 at 00:19 #4782

aero356

I still can’t download the package. It’s strange because everything else is fine. Maybe I could skip that package, download it apart and copy in the right directory.

April 26, 2013 at 10:11 #4784
Alex
Felgo Team
Indeed, that’s very strange. May I ask you to start the installer another time from the command line with
```
FelgoInstaller.exe --verbose
```
command and send us the log output to contact@felgo.com ?

As you suggested, you can skip the package when selecting the “Custom installation” in Felgo Installer, we’ll send you instructions and the link to the package in our e-mail follow up.

Sorry for the troubles,

Alex
April 27, 2013 at 02:26 #4787

aero356

Sent. I truly appreciate your time and effort.

May 21, 2013 at 20:34 #4899

aero356

Did you find the problem?

May 28, 2013 at 03:25 #4912

aero356

Could you send me a link to download the examples please?

May 28, 2013 at 09:07 #4913

Alex
Felgo Team

Hi, sorry for the late answer. We recently updated Felgo SDK to version 1.2.0 for our free users, could you please try if you can download the package with the installer now and the new version probably fixes your problem? Otherwise I’ll immediately send you a download link via email of course. 🙂

Thanks,

Alex

May 28, 2013 at 20:45 #4918

aero356

It didn’t work again. I’ll have to install it manually.